Comprehensive evaluation of customer service calls to improve healthcare communication and patient experience.
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Average Score
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Access the comprehensive analytics dashboard showing call performance metrics across all branches.
Open DashboardAssessment of a new patient appointment scheduling call for an Arab general practitioner at Rayan branch.
Assessment of an appointment rescheduling request for a dermatology appointment by existing patient Shakir.
Assessment of a walk-in service inquiry for an ENT doctor at Alcoor branch by Agent Alita.
Assessment of a dermatology appointment rescheduling call handled by Sassana with walk-in service option.
Assessment of an appointment scheduling call for pediatrics with alternative options at Rayyan branch.
Urgent assessment of a failed outbound call with code of conduct violations and communication issues.